Privacy Policy


Your Privacy and Security are a top priority at Since our inception back in 2000, Dawi Pharmacy has never shared, rented, or sold any customer information to any other party — and never will.

Welcome to Dawi Pharmacy

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of, and/or the noon mobile application (collectively, the “Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to noon. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

Not intended to replace professional medical advice

Products and claims related to specific products on or through the site are not subject to evaluation by the Food and Drug Authority and are not approved for diagnosing, treating, preventing, or curing any disease. The site is not intended to diagnose or treat any disease, nor to provide professional medical advice. The products, services, information, and other content offered directly by the site or links to other external sites are for informational purposes only. Please consult a physician or other healthcare professional regarding any medical or health diagnosis or suitable treatment options.
The information available on the site and linked sites, as well as information relating to medical or health conditions, treatments, or products, may be presented in a nutshell. The information available on the site, including any product labels or packaging, should not be in any way considered a substitute for professional medical advice. The site does not recommend self-management of health problems. The information on the site is not exhaustive and does not cover all diseases, health ailments, medical conditions, or their treatment. If you have any questions in such cases, contact your healthcare professional immediately. Do not delay seeking medical advice based on the information you may have read on the site.

Links to or access to third-party sites or resources are not an endorsement by us of the correctness of any information, products, or services therein. We are not responsible for the content or performance of any third-party site. Your use of any third-party site is at your own risk. You must not use the information or services available on the site to diagnose or treat any health problems, nor to prescribe any medication or other treatment. There are steps required before taking any medications, nutritional, herbal, or homeopathic products, before beginning any exercise or diet, or starting any treatment for health problems. You should always consult your healthcare professional and read the information provided by the manufacturer with the product and available on any product labels or packaging. People are different and may react differently to various products. You should consult your doctor about interactions between your medications and nutritional supplements. Comments posted on any site forum by employees or site users express absolutely and exclusively their own opinions and this has been done in their exclusive personal capacity. Such comments are not claims formally authorized by us, nor do these express our own opinions or positions. Product ratings recommended by current or former employees or users of the site are their own evaluations, in their capacity. These ratings cannot replace appropriate medical care or advice from a healthcare professional. We are not responsible for any information available on the site regarding recommendations for dietary supplements for any health purpose.
Always check the product label or packaging before using the product. If there are any discrepancies, customers should follow the instructions on the product label or packaging without any liability to us. You should contact the manufacturer directly to clarify any details on the label, packaging, and recommended use.

a. Account setup and use

You must create an account on the site to use certain features, such as purchasing. You agree to provide accurate, correct, complete, and up-to-date information about yourself, as required by the site. Also, you are required to update such information as soon as possible to keep it accurate, correct, complete, and up-to-date. We reserve the right to terminate your account and deny any or all uses of the site by you in the present or in the future if you provide information that is false, incomplete, out-of-date, or inaccurate, or if we determine in our sole discretion that such information is false, incomplete, out-of-date, or inaccurate. During the registration process, you will create a username and password. Your account and password are confidential, so you agree to keep them secure by making sure to log out of your account at the end of each session. You are also responsible for keeping your password and account information private. In addition, you consent to accept liability for any alterations brought about by the unauthorized use of your account. We take no responsibility if you don’t follow this section’s requirements.


b. Using the site

You agree to use the site for legitimate and lawful purposes and that you are responsible for your use and communications on the site. You agree not to publish or transmit any illegal, abusive, offensive, indecent, threatening, offensive, or otherwise objectionable material of any kind, including any material that supports unlawful behavior or conduct that may encourage the infringement of others’ intellectual property rights. You also agree not to violate any local, regional, or international laws in any other way that might impair or interfere with the routine use and operation of the site. You agree not to access the site by any means other than that designated through its official interface. It is prohibited to display or operate the site, or any information or material contained on the site in frames or through any similar means on another site without our prior authorization. Any links to the site allowed must comply with applicable laws, rules, and regulations.

c. Termination or suspension of use

Your use and access to the site are valid until either you or we terminate these. In our sole discretion, we may suspend or terminate at any time without notice, or refuse your access to the site or any part of it. You can cancel your account and discontinue using the site entirely at any time by contacting customer service. You must destroy and dispose of any materials obtained from the site, including all copies of the site, including copies made under the terms of use it contains, immediately upon cancellation of your account by you or us. We reserve the right to temporarily or permanently modify or discontinue the site or any part of it by notifying you.

d. Account termination

We reserve the right to terminate any account if we believe your order is fraudulent or if your credit card is being disputed. You agree that we may terminate or suspend your access to all or part of the site without notice if you engage in any behavior that we, in our sole discretion, deem harmful per laws or regulations to another user, our company, or our affiliates.

Account Verification

All accounts, and eligible purchases, are subject to verification at Dawi Pharmacy sole discretion. Dawi Pharmacy Company reserves the right to cancel, invalidate and suspend/ban your account from any Internet Protocol (IP) address or device from which fraudulent or suspicious activity is detected or suspected. In the event of any disputes relating to these Terms of Use, any decision made by Dawi Pharmacy will be final and irrevocable in any case. Dawi Pharmacy will send you an email notification when your account has been suspended or banned, provided you have opted in to receive notifications, which you can check on your Communication Preferences page.


Dawi Pharmacy Company may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Saudi Arabia and you irrevocably submit to the exclusive jurisdiction of the courts of Saudi Arabia.

9. Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Dawi Pharmacy Company services only with involvement of a parent or guardian. Dawi Pharmacy Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion and without any legal or financial liability.

 Privacy Policy: Your privacy is important to us

We built Dawi Pharmacy Company’s policy on the respect of your privacy regarding any information we may collect while operating our site. As a result, we have created this privacy policy so that you understand how we gather, use, share, and disclose personal information. By accepting the terms and conditions, you consent to the collection of personal data to the extent necessary for the use by Dawi Pharmacy. Consequently, you agree to the data collection. Below is a summary of the privacy policy:

  • When necessary, we will only gather personal data through legal and acceptable means with the concerned person’s knowledge or consent.
  • We will state the purposes for collecting the data before or during the collection process.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal data only to meet the purposes we have specified and other secondary purposes, whether with the consent of the person concerned or as required by law.
  • Personal data needs to be suitable for the intended purposes. Such data shall be accurate, complete, and current to the extent necessary for these purposes.
  • We will protect personal data using reasonable security safeguards to secure it against loss or theft and prevent unauthorized access, disclosure, copying, use, or modification of such data. However, this does not imply that we are fully committed to protecting these.
  • We will provide customers with adequate information about policies and practices relating to personal data management.
  • We will only keep personal information as long as necessary to reach those goals.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Dawi Pharmacymay change this privacy policy periodically at Dawi Pharmacy Company’s sole discretion, without notifying user of any change may occur.
  • Medical Company’s sole discretion, without notifying user of any change may occur.
  • In addition, we will use your contact information to send you Health Newsletters, emails, SMS, push notifications and in-app notifications about our products, services, sales and special offers if you sign up to receive them and have not opted out. We also may use your email address to display ads for our products, services, sales and special offers.


(We may collect and process the following Information about you:

  1. The Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and subscribing to our Services, or requesting further services;
  2. The Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;
  3. Information you provide us, or that we may collect from you, when you report a problem with our Platform;
  4. A record of correspondence if you contact us;
  5. General, aggregated, demographic and non-personal Information;
  6. If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;
  7. Details of transactions you carry out through our Platform and of the fulfilment of your orders;
  8. Your email address and/or mobile number from a third party if you indicate that you have consented to that third party sharing your Information with us; and


We may use Information held about you in the following ways:

  1. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  2. to provide you with location-based services, such as advertising, search results and other personalised content;
  3. to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;
  4. to improve our Services and to deliver a better and more personalised service to you;
  5. to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
  6. to notify you about changes to our Services;
  7. for any other reason which we deem necessary to enhance your experience of the Platform;


Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

    1. Other Businesses. To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient. You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
    2. Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages, WhatsApp messages and news feed cards. We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience). Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.
  • Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
  • Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.


The Information that we collect from you may be transferred to, stored and processed by who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.


We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.


You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

  1. up-to-date information regarding recent orders;
  2. personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences);
  3. payment settings (including credit card information); and


Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the “effective date”.

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.
It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.


Your subscription will remain in effect until you cancel it. You can cancel or delete your account at any time.


If you have any concerns about your Information on the Platform, please contact us at with a thorough description, and we will try to resolve it.