Last Updated: April 15, 2025
Introduction
Welcome to Dawi Pharmacy. These Terms and Conditions (“Terms”) govern your use of our website (www.dawi.sa), mobile application, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.
Dawi Pharmacy (“we”, “our”, or “us”) reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services following any changes constitutes your acceptance of such changes.
1. Service Description
Dawi Pharmacy offers pharmaceutical products, over-the-counter medications, health and wellness products, and related services including prescription fulfillment, medication delivery, medication counseling, and health information.
2. Eligibility
To use our Services, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. If you are accessing our Services on behalf of a minor, you confirm that you are the legal guardian or have appropriate authorization to act on their behalf.
3. Account Registration and Security
3.1 Account Creation
To access certain features of our Services, you must create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your account information.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3.3 Account Termination
We reserve the right to suspend or terminate your account at our sole discretion, without notice, particularly if we suspect fraudulent activity or violation of these Terms. You may request to terminate your account at any time by contacting our customer service at care@dawi.sa.
4. Ordering and Purchasing
4.1 Product Information
We strive to provide accurate product descriptions, pricing, and availability information. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
4.2 Prescription Requirements
For prescription medications:
- A valid prescription from a licensed healthcare provider is required
- We reserve the right to verify the authenticity of any prescription
- Prescriptions are subject to validation by our licensed pharmacists
- We will only dispense medications in accordance with applicable laws and professional standards
- Prescriptions cannot be transferred to other pharmacies once filled
4.3 Order Placement
By placing an order, you make an offer to purchase the products specified in your order. All orders are subject to acceptance and availability. We reserve the right to refuse any order at our sole discretion.
4.4 Pricing and Payment
- All prices are in Saudi Riyals (SAR) and include applicable VAT
- Prices are subject to change without notice
- Payment must be made at the time of order using approved payment methods
- Your payment information will be processed securely according to our Privacy Policy
- We reserve the right to refuse or cancel orders if payment is not authorized
4.5 Order Verification
We may contact you to verify information prior to processing your order, especially for high-value transactions, new accounts, or unusual ordering patterns. Failure to provide verification may result in order cancellation.
5. Delivery and Collection
5.1 Delivery Options
We offer delivery services within defined geographical areas. Delivery fees and estimated delivery times will be provided during checkout.
5.2 Delivery Requirements
- You must provide accurate and complete delivery information
- Someone over 18 years must be available to receive prescription medications
- Identification may be required for certain medications
- We are not responsible for delivery delays due to incorrect address information, recipient unavailability, or external factors beyond our control
- Risk of loss or damage passes to you upon delivery
5.3 In-Store Collection
If you choose to collect your order from a Dawi Pharmacy location:
- You must present valid government-issued identification
- Collection of prescription medications may only be made by the patient or an authorized representative
- Orders not collected within 7 days may be returned to stock and refunded, less a restocking fee
6. Returns and Refunds
6.1 Return Policy
Due to health and safety regulations and the nature of pharmaceutical products:
- Medications and health products cannot be returned once dispensed unless faulty or incorrectly supplied
- Non-pharmaceutical products in original, unopened packaging may be returned within 14 days with proof of purchase
- Damaged or incorrect items must be reported within 48 hours of receipt
6.2 Refund Process
- Approved refunds will be processed using the original payment method
- Processing time varies depending on your financial institution
- Delivery charges are non-refundable unless delivery was not completed
- We reserve the right to refuse refunds if we suspect abuse of our return policy
7. Product Use and Medical Disclaimer
7.1 Professional Consultation
Our products are not intended to diagnose, treat, cure, or prevent any disease. Always read product labels carefully and consult a healthcare professional before using any medication or health product.
7.2 No Medical Advice
Information provided through our Services is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.
7.3 Medication Information
Any information about medications provided through our Services is not exhaustive. Always follow the specific directions provided by your healthcare provider and read all medication packaging and inserts carefully.
8. Intellectual Property Rights
8.1 Ownership
All content on our Services, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dawi Pharmacy or its content suppliers and is protected by Saudi Arabian and international copyright, trademark, and other intellectual property laws.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes. You may not:
- Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or content obtained from our Services
- Use any data mining, robots, or similar data gathering and extraction methods
- Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information
- Use any meta tags or any other “hidden text” utilizing our name or trademarks
9. User Conduct
When using our Services, you agree not to:
- Violate any applicable laws or regulations
- Infringe the rights of any third party
- Submit false or misleading information
- Interfere with the proper operation of our Services
- Attempt to gain unauthorized access to our systems or user accounts
- Engage in any activity that could damage, disable, or impair our Services
- Use our Services for any harmful or unlawful purpose
10. Limitation of Liability
10.1 Disclaimer of Warranties
Our Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2 Limitation of Liability
To the maximum extent permitted by applicable law, Dawi Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use of or inability to use our Services
- Any unauthorized access to your account or data
- Any interruption or cessation of transmission to or from our Services
- Any bugs, viruses, or other harmful code that may be transmitted through our Services
- Product defects or misuse
10.3 Liability Cap
In no event shall our total liability to you for all claims exceed the amount paid by you, if any, for accessing or using our Services during the twelve (12) months preceding your claim.
11. Indemnification
You agree to defend, indemnify, and hold harmless Dawi Pharmacy, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any claim that content submitted by you causes damage to a third party.
12. Dispute Resolution
12.1 Governing Law
These Terms and any dispute arising out of or related to your use of our Services shall be governed by and construed in accordance with the laws of Saudi Arabia, without regard to its conflict of law principles.
12.2 Dispute Resolution
Any dispute arising out of or relating to these Terms or our Services shall be submitted to the exclusive jurisdiction of the courts of Saudi Arabia.
12.3 Time Limitation
You agree that any cause of action arising out of or related to our Services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
13. General Provisions
13.1 Entire Agreement
These Terms constitute the entire agreement between you and Dawi Pharmacy regarding your use of our Services and supersede any prior agreements.
13.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
13.3 No Waiver
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.
13.4 Assignment
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by Dawi Pharmacy without restriction.
14. Contact Information
If you have any questions about these Terms or our Services, please contact us at:
Dawi Pharmacy
Email: care@dawi.sa
Website: www.dawi.sa
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
